Order and delivery updates
Confirmation when an order is accepted, a message when it dispatches, one on delivery. Fired by your own system, so nobody copies a number off a screen.
Official WhatsApp Business API
Your customers read WhatsApp. They ignore everything else.
Order updates, quotations, payment reminders and enquiries, on the one channel your customers, partners and dealers actually open. Set up for how your trade talks to its customers, whatever you sell.
- No card required
- No per-message markup
- Setup done for you
Your Business
Business account
Hi
Hello. What can we help you with?
Track an order
Please send your order number.
A-20418
Order A-20418 was dispatched today and should reach you by Thursday. Shall I send the tracking link?
Yes please
Here it is. Reply anytime if you need anything else.
Official APIMeta’s WhatsApp Business Platform, not a workaround
No markupYou pay Meta’s message rates; we add nothing
14 days freePanel ready on day one, no card
Done for youVerification, templates and bot flow handled
What you can do
The conversations that fill your team’s day, handled
Six jobs that businesses move to WhatsApp first, because customers answer there.
Payment reminders
A statement before the due date and a short reminder after it. Neutral and automatic, which is why it works better than a person chasing.
Quotations that arrive while the customer still cares
Sent as a PDF the moment it is ready, with a follow-up a few days later if there is no reply.
Enquiries that went quiet come back
A short sequence over several weeks, referencing what the customer looked at, catches the one whose project simply moved.
Walk-ins stop being anonymous
A QR code at the counter opens WhatsApp. The customer registers and your catalogue reaches their phone before they leave.
Answers without a phone call
Stock, scheme balance, order status and timings, on the app your customers and partners already have open.
One number, your whole team
A shared inbox instead of three personal phones
Enquiries stop living on one salesperson’s handset. Everyone works from the same number, sees the same history, and nothing leaves when somebody does.
- Several people reply from one WhatsApp number.
- Every conversation is assigned, tagged and kept.
- Broadcasts to everyone who opted in, with no 256-contact ceiling.
- Reports on what was sent, delivered and answered.
PS
Priya S.Can you send the quotation?
SalesRT
Rajesh T.Where is order A-20418?
SupportAK
Anita K.Thanks, received.
DoneMV
Mohan V.Need the price list
SalesCan you send the quotation for 400 units?
Of course. Sending it now.
Quotation-0412.pdf
Got it, thank you.
How it works
From signing up to your first message
You do not need to learn Meta’s rules. We take you through them, or handle them for you.
-
Sign up
Tell us about your business. Your panel is ready the same day, so you can look around and prepare while verification runs.
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We get you verified
Meta verifies your business. We tell you exactly what to submit, and help you through it.
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Messages and bot go live
Templates written for your trade and sent for approval, and your bot flow built with you.
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Send, reply, follow up
Your team works from one shared inbox. Orders, reminders and enquiries run automatically.
Whatever you sell
Set up for your trade, not a generic template
The channel is the same for everyone. What differs is what your customers ask and what your team sends back. Pick your industry to see how we would set it up.
Building materials
Automated enquiry handling
Someone messages at 9pm. The customer still gets an answer.
Most enquiries arrive outside working hours, or while your team is with someone else. A bot answers immediately, works out what the person needs and collects the right details.
It resolves what it can and hands a properly briefed enquiry to the right person. When it cannot help, it stops and passes the conversation on, with everything the customer said attached.
The difference
We know what your messages need to say
Every provider gives you a login and a blank template list. The project then stalls in the same place: nobody at your company knows what to write, and Meta rejects the first attempts on category rules.
We set your messages and flows up for you, written for how your trade talks to its customers, because we build dealer systems, catalogues and sales software for a living.
Your messages come from real data
We can connect to the system that knows an order has shipped, because we probably built one like it.
Templates that pass
Category rules cause most rejections. Ours are written to the category they belong in.
Written for your trade
Flows and wording follow how your customers actually ask, not a generic script.
Still here after go-live
We run systems for clients years after building them. Setup is the start of the relationship.
Straightforward
Simple yearly plans, no markup on messages
Pick a plan, pay Meta’s message rates and nothing on top, and start with 14 days free.
Silver
For a team getting started on WhatsApp.
₹40,000 per year
1 channel, 5 team members, build your own bots
Start free trial
Most popular
Gold
For growing teams that want help with bots.
₹99,999 per year
10 team members, up to 30 bot blocks, faster support
Start free trialEnterprise
For large teams and high message volumes.
Contact us
Several numbers, the highest limits, priority support
Talk to usMSME & startup offer
₹20,000 cashback on Silver
MSMEs and funded startups get 50% of the Silver plan fee back as cashback, to use on campaigns and messages within one year. First year only; it cannot be used in the next year.
See the offerStrictly opt-in
No spam. No purchased data.
Messaging bought contact lists or sending spam gets an account suspended without notice, with no refund. Conversations are prepaid, so recharge before you send.
Read the policyQuestions
Before you start
Does it work for my industry?
If your customers use WhatsApp, yes. The platform is the same; what changes is the flow and the wording. See the industries we have written up, or tell us what you sell.
Can we keep our existing WhatsApp number?
Often, yes. Eligibility and available features vary, so tell us the number and we will check before you commit.
What does it cost?
Yearly plans from ₹40,000, plus Meta’s message charges at Meta’s rates. We add no markup on messages. See pricing.
Are messages free during the trial?
No. The trial covers the platform. Meta charges per message from the first one you send, and nothing sends until you have topped up your wallet.
How long until we are live?
Verification is the variable, and it depends on Meta and on your documentation. After that, templates and flows are usually days rather than weeks.
More answers on the FAQ page.
14 days free
Start your trial
Tell us about your business and we’ll set up your panel. No card required.
- Your panel is ready immediately. You can look around and prepare templates while business verification runs, so the trial is not spent waiting.
- No card, no automatic subscription. No plan starts unless you tell us to continue. Meta’s message charges apply from your first message, trial or not.
- We reply within one working day to confirm the next step and what verification will need from you.
- Opt-in contacts only. Spam and messaging purchased data are not allowed, and accounts found doing it are suspended without notice and without refund. Read the policy.
- No markup on messages, ever. You pay Meta’s rates. We add nothing on top, on any plan.
Not ready to sign up? Raise a ticket at concordtechnosoft.com and ask whatever you need to ask first.