Order confirmed
UtilityHi {{1}}, your order {{2}} is confirmed. Total: ₹{{3}}. We will message you when it ships.
IndustriesEcommerce & D2C
WhatsApp Business API for ecommerce & D2C
Fewer “where is my order” tickets. More orders that actually ship.
Order updates, cash-on-delivery confirmation, abandoned carts and returns, on the channel your shoppers read within minutes. Triggered from your store, so no one is copying order numbers by hand.
No per-message markup. You pay Meta’s rates; we add nothing on top.
Kora Wear
Business account
Hi Priya, your order #7305 is confirmed. 2 items, total ₹2,340. Cash on delivery. Reply YES to confirm or NO to cancel.
YES
Thanks, confirmed. We will message you when it ships.
Your order #7305 has shipped. Track it here: kora.example/track/7305
Can I change the delivery address?
It has already shipped, so I am connecting you to our team who will contact the courier.
Sound familiar
Support tickets, failed COD orders and carts that never close
Most of your support volume is the same question: where is my order. Cash-on-delivery orders get refused at the door, and every refused order costs you shipping both ways.
Meanwhile email reminders go to promotions tabs, and the shopper who left a cart at 11pm is browsing a competitor by morning.
What changes
Six things that stop costing you time
Order and shipping updates without tickets
Confirmation, dispatch with a tracking link and delivery messages fire from your store, so shoppers stop asking.
COD orders confirmed before they ship
A short yes-or-no message before dispatch cuts the orders that would have been refused at the door.
Abandoned carts followed up where they are seen
A reminder on WhatsApp, to shoppers who opted in, reaches people email does not.
Returns and exchanges start in the chat
The shopper sends the order number and the reason, and your team has what it needs when it picks the case up.
Back-in-stock alerts that convert
Shoppers who asked about a size or product hear the moment it returns.
Support stays on one thread
WhatsApp, a bot and your agents share one inbox, so no one repeats the order number three times.
Automated enquiry handling
A shopper asks where their order is at midnight. The answer is already in the chat.
The bot answers order, delivery and returns questions from your store data, and hands unusual cases to an agent with the conversation attached.
Refunds and exceptions always go to a person. The bot answers what your data can answer, and stops there.
Built for how online stores work
The parts specific to your trade
Your store is the source of truth. These add-ons connect WhatsApp to it.
Store integration
Order, shipping, COD and cart events from your store trigger the right messages. We connect through the API and webhooks, priced on what your setup involves.
AI product assistant
For shoppers who ask in their own words: which size, which one suits. It answers from your catalogue and hands over when it cannot.
Our honest advice: start with the menu bot. Every AI reply is a chargeable message.
Additional bot flows
A separate journey for returns, subscriptions or wholesale. Quoted on what each involves.
These sit outside the base plan and are priced on what they involve. See add-ons.
Example messages
What your shoppers would actually receive
Four messages an online brand typically starts with.
COD confirmation
UtilityHi {{1}}, please confirm your cash-on-delivery order {{2}} of ₹{{3}}. Reply YES to confirm or NO to cancel.
Out for delivery
UtilityHi {{1}}, your order {{2}} is out for delivery today. Track it here: {{3}}.
Cart reminder
MarketingHi {{1}}, the {{2}} in your basket is still waiting. Reply CHECKOUT and we will send you the link to finish your order.
Wording is illustrative. The category shown is what each message would normally be submitted under, and Meta makes the final decision — which is why we write and categorise yours with you.
Day to day
What an online brand hands to WhatsApp
The jobs below are the ones brands in this trade usually move over first, once the number is live.
Order updates
Confirmation, dispatch and delivery messages fired from your store.
COD confirmation
A yes-or-no check before dispatch on cash-on-delivery orders.
Cart follow-up
Reminders to opted-in shoppers who left items behind.
Returns
Return and exchange requests collected in the chat.
Restocks
Alerts to shoppers who asked about a product that came back.
Before you ask
Common questions
Which store platforms do you connect to?
We connect through your store’s API and webhooks, so anything that can send an order event can trigger a message. Tell us your platform and we will say how we would set it up.
Can we send cart reminders to everyone who abandons a cart?
Only to shoppers who opted in to WhatsApp messages. We set up opt-in at checkout so the audience is yours to message.
Do customers pay on WhatsApp?
Messages can include a link to your own checkout or payment page. We do not hold payments; your existing payment setup stays as it is.
Will this lower our support load?
Order status is usually the largest category of tickets. Answering it automatically, and proactively, takes most of that volume away.
More general questions, including cost and verification, are on the FAQ page.
Related
Also set up for
14 days free
Start your trial
Tell us about your ecommerce & d2c business and we’ll set up your panel. No card required.
- Your panel is ready immediately. You can look around and prepare templates while business verification runs, so the trial is not spent waiting.
- No card, no automatic subscription. No plan starts unless you tell us to continue. Meta’s message charges apply from your first message, trial or not.
- We reply within one working day to confirm the next step and what verification will need from you.
- Opt-in contacts only. Spam and messaging purchased data are not allowed, and accounts found doing it are suspended without notice and without refund. Read the policy.
- No markup on messages, ever. You pay Meta’s rates. We add nothing on top, on any plan.
Not ready to sign up? Raise a ticket at concordtechnosoft.com and ask whatever you need to ask first.