Order and dispatch updates
Confirmation when an order is accepted, a message when it dispatches with the vehicle or courier details, and one on delivery. Fired by your own system, so the customer stops asking and your office stops answering.
Use cases
The work WhatsApp takes off your team
Start with the one thing that removes the most work — usually order updates — and add the rest as it proves itself.
Payment reminders and statements
A statement before the due date and a short reminder after it. Neutral and automatic, which is why it lands better than a person chasing.
Quotations
Sent as a PDF the moment it is ready, with a follow-up in three days if the customer has not replied. The quotation reaches them while they still care.
Enquiry handling, day and night
A bot answers immediately, works out what the person needs, collects the details a human would have asked for, and routes it to the right person with the conversation attached.
Catalogues, price lists and documents
Delivered into the chat as files instead of attached to an email nobody opens, and recorded against whoever asked for them.
Campaigns to opted-in customers
Launches, schemes and reminders sent from the platform to the people who agreed to hear from you — not from a personal handset, and not to a list you bought.
Follow-ups that win back quiet enquiries
A short sequence over several weeks, referencing what the customer actually looked at. It catches the one whose project simply moved.
Walk-in and event registration
A code beside the counter, the display or the stand opens WhatsApp. The visitor registers, your brochure reaches their phone, and you keep a named lead rather than a business card in a box.
Find a branch or dealer
The customer sends a pincode and gets the nearest branch or dealer’s name, address and number in seconds. You also see which pincodes people search from, including the ones where you have no one.
OTP and verification
Confirm logins, payments and signups with a one-time passcode on the app your customer already has open.
Complaint updates
Status updates and closing documents go out on WhatsApp as a complaint moves through to resolution. Complaint capture inside the chat is on the way.
Handover to a person
Anything needing judgement goes to a human agent in the shared inbox, with everything the customer has already said attached. They never repeat themselves.
The labels show the category each kind of message would normally be submitted under: Utility for updates on something the customer has already started, Marketing for anything promotional, Authentication for one-time passcodes. Messages inside an open conversation need no template. Meta makes the final call on every template, which is why we set the categories up with you.
By industry
See it in your trade
The same building blocks look different in a tile showroom, a clinic and a coaching institute. Pick yours to see the flows we would set up.