Test drive confirmed
UtilityHi {{1}}, your test drive of the {{2}} is confirmed for {{3}} at {{4}}. Reply RESCHEDULE if you need a different time.
IndustriesAutomobile Dealers
WhatsApp Business API for automobile dealers
Sell the car. Then keep the customer for the next ten years of service.
A dealership’s revenue is as much service, insurance and repeat sales as the first purchase. Answer enquiries at once, book test drives, remind customers about service and renewals, and tell them the moment their vehicle is ready.
No per-message markup. You pay Meta’s rates; we add nothing on top.
Apex Motors
Business account
Can I book a test drive for the compact SUV?
Welcome to Apex Motors. Happy to arrange that. Which fuel type are you interested in?
Petrol
Which day and time suits you, and should we bring the car to your home or will you visit the showroom?
Sunday 11 am, showroom
Noted. A sales executive will confirm your Sunday slot shortly, and you will get a reminder that morning.
Sound familiar
Customers vanish after delivery, and service drifts to the garage next door
Enquiries from portals and ads sit waiting for a callback, and test drives are arranged by phone tag. After the sale, customers forget a service is due and take the car to a local garage.
Meanwhile the service desk spends its day answering “is my car ready?”, and insurance renewals lapse because nobody reminded the customer.
What changes
Six things that stop costing you time
Enquiries answered while the buyer is still looking
An immediate reply, a few qualifying questions and a briefed sales executive, whatever the hour.
Test drives booked in the chat
The buyer picks a day and place, your executive confirms, and a reminder goes out before the slot.
Service reminders that bring customers back
A message when a service is due, with a way to book, so work stays with your workshop.
“Is my car ready?” answered automatically
A message the moment a vehicle is ready for delivery or pickup, so the service desk stops fielding calls.
Insurance renewals that do not lapse
Renewal reminders to customers early enough to act, with an easy path to renew through you.
New models and offers to the right people
Launch and exchange offers to opted-in customers, segmented by what they drive and when they bought.
Automated enquiry handling
A buyer asks for a test drive at 7:25pm. By 7:27 the request is with a sales executive, ready to confirm.
The bot collects what an executive would ask: model, fuel type, preferred day and place. For service customers, it collects the vehicle and the need.
Prices, discounts and delivery dates are confirmed by your team. The bot collects and informs; it does not promise.
Built for how dealerships work
The parts specific to your trade
Service and renewals shape this business. These add-ons are built around that.
DMS and CRM integration
Job-card status, service due dates and renewals fire from your dealer management system, so messages go out without anyone typing. We connect through the API, priced on what your system needs.
Click-to-WhatsApp ad setup
A flow that your ads, portal listings and showroom posters open into, so every lead lands in a conversation that qualifies it. The ads themselves stay with your team or agency.
Additional bot flows
A separate journey for commercial vehicle buyers, used-car enquiries or accessories. Quoted on what each involves.
These sit outside the base plan and are priced on what they involve. See add-ons.
Example messages
What your customers would actually receive
Four messages a dealership typically starts with.
Vehicle ready
UtilityHi {{1}}, your vehicle {{2}} is ready for collection at {{3}}. We are open until {{4}} today.
Service due
UtilityHi {{1}}, the {{2}} service for vehicle {{3}} is due around {{4}}. Reply BOOK and we will find you a slot.
Exchange offer
MarketingHi {{1}}, we have an exchange offer on the {{2}} until {{3}}. Reply OFFER for the details.
Wording is illustrative. The category shown is what each message would normally be submitted under, and Meta makes the final decision — which is why we write and categorise yours with you.
Day to day
What a dealership hands to WhatsApp
The jobs below are the ones dealerships usually move over first, once the number is live.
Enquiries
Replies in seconds with qualifying questions answered.
Test drives
Requests collected and confirmed in the chat.
Service
Booking and due-date reminders that keep work in-house.
Vehicle ready
Alerts when a car is ready, so the desk takes fewer calls.
Renewals
Insurance reminders early enough to act.
Before you ask
Common questions
Can customers book a service on WhatsApp?
They can request one: the bot collects vehicle, kilometres and preferred slot and passes it to your service desk. Where you want it to book straight into your DMS, we connect it through the API.
Can service reminders come from our DMS?
Yes. Once connected, due dates and job-card events trigger the right messages automatically. Priced on what your system involves.
How do we get opt-in from existing customers?
At the time of sale and service: a checkbox on the form, or a QR code at the desk. We help you build opt-in into your existing process.
Does it work for two-wheeler and commercial vehicle dealers?
Yes. The flows differ, such as test rides, fleet enquiries or tonnage, but the platform and the approach are the same.
More general questions, including cost and verification, are on the FAQ page.
14 days free
Start your trial
Tell us about your automobile dealers business and we’ll set up your panel. No card required.
- Your panel is ready immediately. You can look around and prepare templates while business verification runs, so the trial is not spent waiting.
- No card, no automatic subscription. No plan starts unless you tell us to continue. Meta’s message charges apply from your first message, trial or not.
- We reply within one working day to confirm the next step and what verification will need from you.
- Opt-in contacts only. Spam and messaging purchased data are not allowed, and accounts found doing it are suspended without notice and without refund. Read the policy.
- No markup on messages, ever. You pay Meta’s rates. We add nothing on top, on any plan.
Not ready to sign up? Raise a ticket at concordtechnosoft.com and ask whatever you need to ask first.