Order ready
UtilityHi {{1}}, your order {{2}} is ready for pickup at {{3}}. We are open until {{4}} today.
IndustriesRetail & Showrooms
WhatsApp Business API for retail & showrooms
The customer walked out. Now you can still reach them.
Most people who visit a store leave without a trace. Turn walk-ins into contacts who opted in, answer their questions after they leave, and bring them back with something worth reading.
No per-message markup. You pay Meta’s rates; we add nothing on top.
Maple Home Store
Business account
Hi
Welcome to Maple Home Store. What would you like to do?
Is my order ready?
Please send your order number or the phone number you ordered with.
98765 43210
Your order is packed and ready for pickup at the Baner store until 9 pm today.
Sound familiar
Footfall you cannot follow up
A busy weekend brings hundreds of visitors. A handful buy; the rest browse, leave, and are never heard from again because nobody captured who they were.
Customers phone the store to ask if an order is ready or what time you close, tying up the person who should be serving the one in front of them.
What changes
Six things that stop costing you time
Walk-ins become contacts
A code at the counter or on a display opens WhatsApp and a short registration. They get what they asked about; you get a contact who opted in.
Fewer calls to the store
Timings, location, order status and stock questions answered automatically, so staff stay with customers in the shop.
Order-ready messages
The customer hears the moment an order is packed or a repair is done, and picks it up when it suits them.
Offers that go to people who want them
Sale and launch messages to opted-in contacts, segmented by what they bought or asked about.
Repeat purchases remembered
A reminder when a consumable is due or a season starts, to customers who bought the first time.
One number for every branch
Customers message one number; the right store answers. Your team works from a shared inbox.
Automated enquiry handling
A customer asks if their order is ready at 5:50pm. The answer is there before they leave the office.
The questions a store gets repeat all day. A bot answers them, and passes the ones that need a person to the right branch with the details already collected.
Stock and prices are confirmed by the store. The bot answers from what you publish and passes the rest to a person.
Built for how stores work
The parts specific to your trade
Footfall and repeat visits shape retail. These add-ons are built around that.
Walk-in registration
A QR code at the counter, on displays, in-store posters or the shopping bag. Visitors register, receive an offer or catalogue on their phone, and you keep a named contact who opted in.
Branch locator setup
Your branches loaded against pincodes so the bot can say where the nearest store is, with timings, at any hour.
CRM and ERP integration
Order-ready messages and customer records connected to your billing or CRM system. Priced on what your systems need.
These sit outside the base plan and are priced on what they involve. See add-ons.
Example messages
What your customers would actually receive
Four messages a retail business typically starts with.
Repair or service done
UtilityHi {{1}}, the work on {{2}} is complete and ready for collection from {{3}}.
Welcome after registration
UtilityHi {{1}}, thanks for registering with {{2}}. Reply OFFERS any time to see what is running now.
Seasonal offer
MarketingHi {{1}}, our {{2}} sale starts on {{3}}. Reply SALE and we will send you the highlights.
Wording is illustrative. The category shown is what each message would normally be submitted under, and Meta makes the final decision — which is why we write and categorise yours with you.
Day to day
What a retail business hands to WhatsApp
The jobs below are the ones stores usually move over first, once the number is live.
Registrations
Walk-in customers captured as named contacts who opted in.
Store questions
Timings, location and order status answered automatically.
Order ready
Pickup messages sent the moment an order is packed.
Offers
Sales and launches sent to opted-in contacts by interest.
Feedback
Ratings collected after a visit, with low scores passed on.
Before you ask
Common questions
How do we get customers to opt in?
Mainly in the store: a code at the counter, a poster, or on the bill. They register, you record when and how they agreed, and only then do you message them.
Can each branch have its own inbox?
Yes. One number can serve every branch, with conversations assigned to the right store team in the shared inbox.
Can we send bills or invoices on WhatsApp?
Yes, as a document in the chat once your billing system is connected through the API. It is priced on what your setup involves.
How often should we send offers?
Less often than you think. Too many messages lead to blocks, which lowers your quality rating and how many people you can message at all. We help you set a sensible rhythm.
More general questions, including cost and verification, are on the FAQ page.
14 days free
Start your trial
Tell us about your retail & showrooms business and we’ll set up your panel. No card required.
- Your panel is ready immediately. You can look around and prepare templates while business verification runs, so the trial is not spent waiting.
- No card, no automatic subscription. No plan starts unless you tell us to continue. Meta’s message charges apply from your first message, trial or not.
- We reply within one working day to confirm the next step and what verification will need from you.
- Opt-in contacts only. Spam and messaging purchased data are not allowed, and accounts found doing it are suspended without notice and without refund. Read the policy.
- No markup on messages, ever. You pay Meta’s rates. We add nothing on top, on any plan.
Not ready to sign up? Raise a ticket at concordtechnosoft.com and ask whatever you need to ask first.