Booking confirmed
UtilityHi {{1}}, your {{2}} is confirmed for {{3}} at {{4}}. Reply RESCHEDULE if you need to change it.
IndustriesSalons & Fitness
WhatsApp Business API for salons & fitness
Your diary is your revenue. Stop letting slots go empty.
Salons, spas and gyms live on booked time and repeat visits. Take bookings in the chat customers already use, remind them so they turn up, nudge them to rebook and renew, and keep the front desk free for the person in front of it.
No per-message markup. You pay Meta’s rates; we add nothing on top.
Aura Salon & Spa
Business account
Do you have a slot for a haircut on Saturday?
Welcome to Aura. Happy to help. Which service would you like?
Haircut
Which time on Saturday suits you, and do you have a preferred stylist?
Around 4 pm, anyone is fine
Thank you. Our front desk will confirm your slot shortly, and you will get a reminder on Friday evening.
Sound familiar
The phone rings while the stylist is mid-colour
Bookings arrive by call and message while your staff are busy with a customer. Some are missed, some are double-booked, and a no-show leaves a chair empty for an hour that cannot be resold.
Memberships lapse quietly. Regulars who would happily come back never think to, because nobody reminded them it had been six weeks.
What changes
Six things that stop costing you time
Bookings taken without answering the phone
Customers send a service and a time. Your desk confirms from one inbox, instead of juggling calls and personal messages.
Fewer no-shows
A reminder the day before, with one reply to confirm or reschedule, protects the diary.
Regulars nudged to rebook
A message at the right interval after a service, to customers who agreed to hear from you.
Memberships renewed before they lapse
A reminder before expiry, and another after, with the renewal options in the same message.
Class and schedule changes reach everyone
A cancelled class, a new timetable or a trainer change goes to the right group straight away.
Offers that fit the customer
Seasonal and birthday offers to opted-in customers, based on what they actually book.
Automated enquiry handling
A customer asks about Saturday at 3:15pm, mid-colour for your stylist. Your desk has the booking request ready by the time the foils come off.
A bot collects service, day, time and stylist or trainer preference, and passes it to the front desk to confirm.
Your desk confirms every booking, so there is no double-booking by a bot guessing at the diary.
Built for how appointment businesses work
The parts specific to your trade
Booked time and repeat visits shape this business. These add-ons are built around that.
Booking system integration
Reminders, rebooking nudges and renewal messages fire from your booking or membership software. We connect through the API, priced on what your system needs.
Walk-in and class registration
A QR code at the front desk, on mirrors or in the studio. Visitors register and receive your menu or timetable, and you keep a contact who opted in.
Additional bot flows
A separate journey for memberships, a trial class or a bridal package. Quoted on what each involves.
These sit outside the base plan and are priced on what they involve. See add-ons.
Example messages
What your customers would actually receive
Four messages a salon or gym typically starts with.
Appointment reminder
UtilityHi {{1}}, a reminder of your {{2}} appointment tomorrow at {{3}}. Reply YES to confirm or RESCHEDULE.
Membership expiring
UtilityHi {{1}}, your membership at {{2}} expires on {{3}}. Reply RENEW to see your options.
Time for a touch-up
MarketingHi {{1}}, it has been a few weeks since your last visit. Reply BOOK and we will find you a slot.
Wording is illustrative. The category shown is what each message would normally be submitted under, and Meta makes the final decision — which is why we write and categorise yours with you.
Day to day
What a salon or gym hands to WhatsApp
The jobs below are the ones businesses in this trade usually move over first, once the number is live.
Bookings
Requests collected in one inbox for the desk to confirm.
Reminders
Appointment reminders with a one-reply confirm or reschedule.
Rebooking
Nudges at the right interval to customers who opted in.
Renewals
Membership reminders before and after expiry.
Schedule changes
Class and trainer changes sent to the right group.
Before you ask
Common questions
Can the bot book straight into our diary?
It collects the request and your desk confirms, which avoids double-booking. Where you want it to book directly into your booking software, we connect that through the API.
Can we send a message to everyone in a class?
Yes, to members who opted in, segmented by class or batch, using an approved template.
Do customers have to be on WhatsApp?
They message from WhatsApp, which most already use. For anyone who prefers calls, your phone process stays as it is.
Can we send birthday or festival offers?
Yes, to opted-in customers, as marketing messages. We recommend a gentle rhythm, since too many offers lead to blocks.
More general questions, including cost and verification, are on the FAQ page.
Related
Also set up for
14 days free
Start your trial
Tell us about your salons & fitness business and we’ll set up your panel. No card required.
- Your panel is ready immediately. You can look around and prepare templates while business verification runs, so the trial is not spent waiting.
- No card, no automatic subscription. No plan starts unless you tell us to continue. Meta’s message charges apply from your first message, trial or not.
- We reply within one working day to confirm the next step and what verification will need from you.
- Opt-in contacts only. Spam and messaging purchased data are not allowed, and accounts found doing it are suspended without notice and without refund. Read the policy.
- No markup on messages, ever. You pay Meta’s rates. We add nothing on top, on any plan.
Not ready to sign up? Raise a ticket at concordtechnosoft.com and ask whatever you need to ask first.