Order dispatched
UtilityHi {{1}}, order {{2}} has been dispatched and should reach you by {{3}}. Reply TRACK for updates.
IndustriesPipes & Fittings
WhatsApp Business API for pipes & fittings
The plumber chooses the brand. Be the one he can message.
Pipes and fittings are bought on a plumber’s word and stocked by dealers who carry a dozen brands. Stay in front of both, answer their questions in seconds, and keep the relationship when the sale goes through someone else.
No per-message markup. You pay Meta’s rates; we add nothing on top.
FlowTech Pipes
Business account
Hi
Hello from FlowTech. How can we help?
Price list
Which range? CPVC, UPVC, or SWR?
CPVC
Here is the current CPVC price list as a PDF. Prices are indicative and your dealer confirms the final rate.
Sound familiar
Dealers stock many brands. The plumber decides which one moves.
Your relationship is with the distributor, and through him the dealer. The plumber who actually recommends your pipe on site is someone you have probably never spoken to.
Meanwhile, price lists go out as forwarded PDFs, stock questions go to whoever picks up, and complaints arrive as a photograph with no order number.
What changes
Six things that stop costing you time
Plumbers become people you can reach
A code on the counter, the carton or a training handout registers them. From then on you can tell them about a new product or a changed specification directly.
Price lists that are always current
Dealers and plumbers ask for a list and get the latest one, not a forwarded copy of last quarter’s.
Dealers stop asking the office for stock and status
Order status and dispatch details are returned from your own data, any time of day.
Technical queries reach the right person
Specification questions the bot cannot settle go to your team with the product and the question already attached.
Complaints arrive with the facts
Product, batch, order number and a photo collected up front, so the first conversation is about the fix.
Launches reach the people who install
New ranges go to opted-in plumbers and dealers, segmented by what they asked about.
Automated enquiry handling
A plumber asks for a price list from a site at 11am. He has it before he puts the phone away.
The questions repeat: price list, catalogue, who stocks it, where is my order. A bot answers them straight away, and routes the rest with the details already collected.
Prices shown are the ones you publish. The bot never negotiates, and anything it cannot confirm goes to a person.
Built for how plumbing products are sold
The parts specific to your trade
Influence and distribution shape this trade. These add-ons are built around that.
Plumber registration
A QR code on the counter, carton or training material. They register once, and you can reach them directly with products and guidance from then on.
Dealer locator setup
Your dealer list loaded against pincodes, with the order set where several dealers cover an area. You also see which pincodes people search from where you have no dealer.
CRM and ERP integration
Enquiries become leads with the conversation attached, and order messages fire from your real data. Priced on what your systems need.
These sit outside the base plan and are priced on what they involve. See add-ons.
Example messages
What your dealers and plumbers would actually receive
Four messages a pipes and fittings business typically starts with.
Payment due
UtilityHi {{1}}, a payment of ₹{{2}} against invoice {{3}} is due on {{4}}. Reply STATEMENT for your account statement.
Registration confirmed
UtilityHi {{1}}, you are registered with {{2}}. Reply PRICE any time for the latest price list.
New range
MarketingHi {{1}}, we have added {{2}} to our range. Reply CATALOGUE and we will send the details.
Wording is illustrative. The category shown is what each message would normally be submitted under, and Meta makes the final decision — which is why we write and categorise yours with you.
Day to day
What a pipes and fittings business hands to WhatsApp
The jobs below are the ones businesses in this trade usually move over first, once the number is live.
Price lists
The current list delivered into the chat on request.
Dealer queries
Stock, status and where-to-buy answered without a call.
Plumber contact
Registered plumbers reached directly with launches and guidance.
Order tracking
Dispatch and delivery details sent as an order moves.
Complaint intake
Product, batch and photo collected before a person is involved.
Before you ask
Common questions
Can we send different price lists to different regions?
Yes. Contacts can be segmented by region or dealer, and the bot can return the list for the right one.
How do we reach plumbers who buy through dealers?
Through a registration code on the counter, carton or training material. They opt in when they register, so you can reach them directly and compliantly.
Can the bot answer technical questions?
It answers from the specifications and guides you publish, and passes anything else to your technical team with the question attached.
Can complaints include photos?
Yes. Customers can send a photo with the order details, and it reaches your team in the shared inbox.
More general questions, including cost and verification, are on the FAQ page.
Related
Also set up for
14 days free
Start your trial
Tell us about your pipes & fittings business and we’ll set up your panel. No card required.
- Your panel is ready immediately. You can look around and prepare templates while business verification runs, so the trial is not spent waiting.
- No card, no automatic subscription. No plan starts unless you tell us to continue. Meta’s message charges apply from your first message, trial or not.
- We reply within one working day to confirm the next step and what verification will need from you.
- Opt-in contacts only. Spam and messaging purchased data are not allowed, and accounts found doing it are suspended without notice and without refund. Read the policy.
- No markup on messages, ever. You pay Meta’s rates. We add nothing on top, on any plan.
Not ready to sign up? Raise a ticket at concordtechnosoft.com and ask whatever you need to ask first.