Booking confirmed
UtilityHi {{1}}, your booking {{2}} at {{3}} is confirmed for {{4}}. We look forward to welcoming you.
IndustriesHotels & Hospitality
WhatsApp Business API for hotels & hospitality
Guests message before they book, while they stay and after they leave.
Travellers ask on WhatsApp because it is quick. Answer enquiries while the traveller is still deciding, make arrival effortless, handle requests during the stay and bring guests back directly, without paying a commission.
No per-message markup. You pay Meta’s rates; we add nothing on top.
Seaview Resort
Business account
Do you have a room for 2 nights this weekend?
Welcome to Seaview Resort. We would be glad to host you. How many guests?
1 to 2 guests
Which dates would you like to check in and check out?
Friday to Sunday
Thank you. Our reservations team will share availability and rates by 10 am tomorrow. I have sent our room categories in the meantime.
Sound familiar
The booking site takes the commission. The guest was yours.
Enquiries arrive when your reservations team is off, or on three channels at once. Travellers who wait book somewhere that replied, often through an online agent that takes a cut.
During a stay, requests go to the front desk by phone and disappear. After checkout, the relationship ends unless the guest happens to remember you.
What changes
Six things that stop costing you time
Every booking enquiry answered at once
Dates, guests and room type collected at any hour, and passed to reservations with everything needed to quote.
Pre-arrival details sent for you
Directions, check-in time, what to bring and who to call, delivered before the guest sets off.
Requests during the stay in one place
Housekeeping, transport and meal requests arrive in a shared inbox and reach the right department, not the front desk phone.
Check-in without the queue
Details collected in advance so arrival takes minutes, not a form at the desk.
Feedback while the stay is fresh
A short message after checkout, with low ratings routed to your manager the same day.
Repeat guests brought back directly
Offers to past guests who opted in, with no booking commission on the stay.
Automated enquiry handling
A traveller asks about a weekend room at 9:50pm. Reservations has a complete enquiry at 9:52.
A bot gathers dates, guests and preferences and sends your room categories, so your team replies with availability and a rate rather than a list of questions.
Availability and rates are confirmed by your team. The bot gathers and informs; it does not commit a room.
Built for how hotels work
The parts specific to your trade
Direct bookings and guest service shape this business. These add-ons are built around that.
PMS and booking engine integration
Confirmations, pre-arrival and check-out messages fire from your property management system. We connect through the API, priced on what your system needs.
QR codes in rooms and at the restaurant
A code in each room or on each table opens a chat for requests, menus or feedback, so guests reach the right team without calling.
Additional bot flows
A separate journey for events and weddings, group bookings or a restaurant. Quoted on what each involves.
These sit outside the base plan and are priced on what they involve. See add-ons.
Example messages
What your guests would actually receive
Four messages a hotel typically starts with.
Before you arrive
UtilityHi {{1}}, check-in at {{2}} starts at {{3}} on {{4}}. Reply DIRECTIONS for the location and parking details.
Thanks for staying
UtilityHi {{1}}, thank you for staying with us. How was your stay? Reply with a rating from 1 to 5.
Weekend offer
MarketingHi {{1}}, we have a {{2}} offer at {{3}} this season. Reply OFFER and we will send the details.
Wording is illustrative. The category shown is what each message would normally be submitted under, and Meta makes the final decision — which is why we write and categorise yours with you.
Day to day
What a hotel hands to WhatsApp
The jobs below are the ones hotels usually move over first, once the number is live.
Enquiries
Dates, guests and preferences collected at any hour.
Arrival
Directions and check-in details sent before the guest travels.
In-stay requests
Requests routed to the right department from one inbox.
Feedback
A short rating request after checkout, with low scores escalated.
Repeat guests
Offers to opted-in past guests, booked directly.
Before you ask
Common questions
Can guests request services during their stay?
Yes. They message the same number, and requests go to the right team through a shared inbox. A QR code in the room makes it one tap.
Does this work for restaurants and homestays too?
Yes. The same platform covers table enquiries, menu sharing and orders for a restaurant, and booking and arrival information for a homestay. What changes is the flow we set up.
Can we get guest feedback and reviews?
Yes. A rating request after checkout, with low scores sent to your manager and a link to your review page for happy guests.
Will this reduce commission to booking sites?
It gives you a direct route to guests who have already stayed or asked, so more repeat bookings come to you. How much depends on how you use it.
More general questions, including cost and verification, are on the FAQ page.
14 days free
Start your trial
Tell us about your hotels & hospitality business and we’ll set up your panel. No card required.
- Your panel is ready immediately. You can look around and prepare templates while business verification runs, so the trial is not spent waiting.
- No card, no automatic subscription. No plan starts unless you tell us to continue. Meta’s message charges apply from your first message, trial or not.
- We reply within one working day to confirm the next step and what verification will need from you.
- Opt-in contacts only. Spam and messaging purchased data are not allowed, and accounts found doing it are suspended without notice and without refund. Read the policy.
- No markup on messages, ever. You pay Meta’s rates. We add nothing on top, on any plan.
Not ready to sign up? Raise a ticket at concordtechnosoft.com and ask whatever you need to ask first.